aterside Credit Union Christmas 2020 Prize Draw

We are running a prize draw from 1.00pm on Tuesday, 1st December 2020 until 2.30pm on Saturday, 12th December 2020.
The draw is free to enter and open to all.
The prize is £50.00 cash and 20 lucky winners will be chosen at random on 15th December 2020.

Click here for more information on how to enter the draw.

Christmas and New Year Opening Times
Thursday Christmas Eve – OPEN 9am – 12.30pm
Friday Christmas Day – CLOSED
Saturday Boxing Day – CLOSED
Tuesday 29th December OPEN 10am – 5pm
Wednesday 30th December OPEN 9am – 5pm
Thursday New Year’s Eve OPEN 9am – 2pm
Friday New Year’s Day – CLOSED
RE-OPEN Saturday 2nd January 2021 – 9am – 2.30pm
Payments to loans and shares can be made on the payments line 02871253138 during office opening hours
Loan payments only, can be made on your online account at 24 hours a day

We are taking measures in the office to help prevent the spread of COVID-19. We are conscious that some members may want to avoid calling to the office to complete transactions or make enquiries. The health and safety of our staff and members is our priority and we therefore encourage our members to complete their transactions at home using the following options:

We can accept payments by telephone - just give us a call on
028 7125 3138.
We can email or post out a direct debit form which you can return to the office and we will forward on to your bank.
Contact the office and we will provide you with the bank details to lodge funds to your account.

Use our Online services:
With online access you can check balances and apply for loans. Members can also request electronic transfer of funds from available shares to their own bank account.
To use our online facilities you will require your own personal PIN. You can request your PIN via the 'signup' button on the home page of our website
To speak to a member of staff – telephone the office 02871 345579

Submit a query via email:

Submit a query via Facebook Messenger via Waterside Credit Union
For the latest information from the Public Health Service in relation to the Coronavirus, please visit the website at the link below:
Sponsorship Forms

If you wish to apply to the Board of Directors for sponsorship or a donation for your organisation, please click on the link below.  Please print and complete the application form and return it to the Waterside Credit Union office at 55-57 Spencer Road, Waterside, BT47 6AA:
We have been informed that there is currently a phishing scam targeting credit union members.

Members receive an email from the email address or one similar to this.  The email will inform the member of a file named "Payment Confirmation" that's been transferred to them through a site called WeTransfer, by what appears to be your Credit Union, and will be encouraged to click to download the files. 

This scam is designed to collect your personal details with a view to gaining access to personal financial accounts.

Please note the credit union does not request personal details by email from its members or use any third party websites to collect members details.  If you receive an email similar to the one outlined above , please ignore it.

Online Loan Applications

You can now apply for a loan online.  To apply for a loan login to the members area and click the apply for loan button. Enter as much details as possible and once you submit the loan application you will be contacted by a staff member at Waterside Credit Union reguarding your application.
If you do not have access to the members area already then register today!