We are taking measures in the office to help prevent the spread of COVID-19. We are conscious that some members may want to avoid calling to the office to complete transactions or make enquiries. The health and safety of our staff and members is our priority and we therefore encourage our members to complete their transactions at home using the following options:

We can accept payments by telephone - just give us a call on
028 7125 3138.
We can email or post out a direct debit form which you can return to the office and we will forward on to your bank.
Contact the office and we will provide you with the bank details to lodge funds to your account.

Use our Online services:
With online access you can check balances and apply for loans. Members can also request electronic transfer of funds from available shares to their own bank account.
To use our online facilities you will require your own personal PIN. You can request your PIN via the 'signup' button on the home page of our website
To speak to a member of staff – telephone the office 02871 345579

Submit a query via email:

Submit a query via Facebook Messenger via Waterside Credit Union
For the latest information from the Public Health Service in relation to the Coronavirus, please visit the website at the link below:
Sponsorship Forms

If you wish to apply to the Board of Directors for sponsorship or a donation for your organisation, please click on the link below.  Please print and complete the application form and return it to the Waterside Credit Union office at 55-57 Spencer Road, Waterside, BT47 6AA:
We have been informed that there is currently a phishing scam targeting credit union members.

Members receive an email from the email address or one similar to this.  The email will inform the member of a file named "Payment Confirmation" that's been transferred to them through a site called WeTransfer, by what appears to be your Credit Union, and will be encouraged to click to download the files. 

This scam is designed to collect your personal details with a view to gaining access to personal financial accounts.

Please note the credit union does not request personal details by email from its members or use any third party websites to collect members details.  If you receive an email similar to the one outlined above , please ignore it.

Online Loan Applications

You can now apply for a loan online.  To apply for a loan login to the members area and click the apply for loan button. Enter as much details as possible and once you submit the loan application you will be contacted by a staff member at Waterside Credit Union reguarding your application.
If you do not have access to the members area already then register today!