Exciting Opportunity: Member Services Officer at Waterside Credit Union
Are you ready to join a thriving financial institution and make a real impact? Waterside Credit Union, with over 10,700 members, is seeking a dynamic Member Services Officer to enhance our member services team.
Position Overview
As our new Member Services Officer, you’ll be the friendly face of our credit union, providing exceptional frontline service to our valued members. This role offers a perfect blend of financial operations and administrative duties, reporting directly to the Manager. If you are member-focused, skilled in customer service, cash handling, and teamwork we want you to apply!
What We Offer
- Full-time, permanent position: 35 hours per week
- Work schedule: Tuesday – Friday (9am – 5:15pm) and Saturday (9am – 2:45pm)
- Opportunity to grow with a leading and expanding credit union
Key Responsibilities
Handle member transactions and enquiries with professionalism and efficiency
Process lodgements, withdrawals, and maintain accurate cash balances
Assist with new membership applications and account management
Support loan processing and documentation within authorised limits
Contribute to back-office operations and regulatory compliance
Minimum criteria
Essential Qualifications: 5 GCSEs (Grade C or above), including Maths and English Language
Minimum 1 year of recent cash handling experience (within the last 5 years)
At least 1 year of customer service experience.
Desirable Qualifications
Relevant higher-level qualification in business/finance
2+ years of recent cash handling experience in financial services
Any relevant financial or customer service qualifications.
Key Skills and Attributes
- Exceptional communication and interpersonal abilities
- Strong organisational skills, initiative and attention to detail
- Ability to work effectively in a team and independently
- Commitment to delivering outstanding customer service
Join our team and be part of a financial institution that values its members and employees. Apply now to start your journey with Waterside Credit Union!
Note: Essential criteria may be enhanced based on the volume of applications received.
HOW TO APPLY
Request an application form from the Manager by emailing manager@wcu.uk.com.
Please return completed application forms addressed to the Manager by hand to the office at 55-57 Spencer Road or email to manager@wcu.uk.com before 5pm on Friday 16th May 2025.
Waterside Credit Union Ltd is a living wage accredited and equal opportunities employer.
Waterside Credit Union Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
